[ H.C Adult Products] Adult Returns Refund Policy
Dear customer, thank you for visiting [ H.C Adult Products]! In order to protect your shopping rights and interests, please read the following return and refund policy carefully before you buy:
I. Scope of Application
This policy applies to all adult products purchased at [your store name] (including online mall and offline stores).
II. Situations in which returns and refunds are not allowed
According to the relevant national laws and regulations and industry norms, the following situations are not returnable for refund:
1. commodities have been unsealed and used: For health and safety reasons, adult products that have been unsealed and used, including but not limited to underwear, erotic clothing, vibrators, airplane cups, etc., will not be returned for a refund.
2. Goods intact seal has been damaged: Goods packaging intact seal has been damaged, affecting the second sale, not returnable for a refund. 3.
3. non-quality issues: due to personal subjective reasons, such as do not like, inappropriate and other non-quality issues, not returnable for a refund.
4. customized goods: customized goods according to the customer’s special needs, such as engraving services, etc., will not be returned for a refund.
5. special goods: clearly marked “special goods, non-returnable” goods, not returnable for a refund.
Third, you can apply for a refund
1. Commodity quality problems: commodities in the receipt of quality problems, such as damage, can not be used normally, etc., you can apply for returns and refunds with valid documents. 2.
2. Wrong goods: the merchant sent the wrong goods, you can apply for a refund or exchange with valid documents.
3. description does not match: received goods and website description or picture serious inconsistency, you can apply for a refund with valid documents.
Fourth, return refund process
1. Contact Customer Service: Please contact our online customer service or call our customer service phone [your customer service phone number] within 7 days after receiving the goods, and provide the order number, photos of the goods and a description of the problem.
2. Review and Confirmation: Customer service staff will review your application within 1-2 business days and confirm with you how to return the goods for refund.
3. Returned merchandise: After review and approval, please send the merchandise back to the designated address with complete packaging, accessories, gifts and invoice (if any), and the shipping cost will be borne by [your store name].
4. Refund Processing: We will process the refund for you within 1-3 working days after receiving the returned item and confirming that it is correct, and the refund will be returned to your payment account in the same way.
V. Special Instructions
1. Please check whether the goods are intact in time after you receive the goods, if there is any problem, please contact customer service in time.
2. Please make sure to use courier or logistics company when you return the goods, and keep the logistics documents in order to check the logistics information.
3. The final interpretation of this policy belongs to [ H.C Adult Products].
VI. Contact Us
If you have any questions about our return and refund policy, please contact us through the following ways:
Online Customer Service
Customer Service Phone: [+8615895214860]
Email: [TheronCottrell2661999eOx@gmail.com]
[ H.C Adult Products]
**Please make sure you read and understand the above return and refund policy before you purchase, thank you for your understanding and support! **